Overview
customer-journey-map is an open-source integrations skill for Claude Code and compatible agents, published by phuryn. Its author describes it as: “Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing…”. The project has 25k stars on GitHub and is available under the MIT license. Add it to your setup with `/plugin marketplace add phuryn/pm-skills`.
What customer-journey-map does
Map the end-to-end customer experience from awareness through advocacy, identifying emotions, pain points, and improvement opportunities at each stage.
Best for
What’s inside
The SKILL.md for customer-journey-map is organised into these sections:
- Customer Journey Map
- Context
- Instructions
- Further Reading
Installation
Add customer-journey-map to your agent with:
/plugin marketplace add phuryn/pm-skillsReview a skill’s source before installing it — skills can instruct your agent to run commands. This command comes from the skill’s public repository, which is the source of truth for setup steps. New to skills? Read how to install Claude Code skills.
Supported agents
- Claude Code — ships a claude code plugin marketplace
License
customer-journey-map is published under the MIT license.
Strengths
- Clear MIT license — safe to read and adapt within its terms
- Ships in phuryn/pm-skills, an established project with 25,392 GitHub stars
- Works with Claude Code
- Actively maintained — repository updated in the last 90 days
Author
Topics
Alternatives to customer-journey-map
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Frequently asked questions
- What does customer-journey-map do?
- Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
- How do I install customer-journey-map?
- Run /plugin marketplace add phuryn/pm-skills in your agent, then reload your skills. Review the source at https://github.com/phuryn/pm-skills before installing.
- Is customer-journey-map free to use?
- Yes. customer-journey-map is free and open source under the MIT license, so you can read, run, and adapt it within that license's terms.
- Which agents does customer-journey-map work with?
- customer-journey-map lists Claude Code — named in its SKILL.md, its plugin marketplace or its repository topics. Skills use the portable SKILL.md format, so other agents that read that format may load it too.
- Where does customer-journey-map come from?
- customer-journey-map ships inside phuryn/pm-skills, a repository that contains 41 catalogued skills in total. The repository's 25,392 GitHub stars apply to that whole collection, not to this skill on its own.