Overview
customer-journey-mapping-workshop is an open-source productivity skill for Claude Code and compatible agents, published by deanpeters. Its author describes it as: “Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.”. The project has 6.5k stars on GitHub and ships custom license terms, so review them before reuse. Add it to your setup with `/plugin marketplace add deanpeters/Product-Manager-Skills`.
What customer-journey-mapping-workshop does
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.
What’s inside
The SKILL.md for customer-journey-mapping-workshop is organised into these sections:
- Purpose
- Input
- Key Concepts
- What is a Customer Journey Map?
- Five Key Components (NNGroup Framework)
- Journey Map Structure
- Why This Works
- Anti-Patterns (What This Is NOT)
- When to Use This
- When NOT to Use This
- Facilitation Source of Truth
- Application
Installation
Add customer-journey-mapping-workshop to your agent with:
/plugin marketplace add deanpeters/Product-Manager-SkillsReview a skill’s source before installing it — skills can instruct your agent to run commands. This command comes from the skill’s public repository, which is the source of truth for setup steps. New to skills? Read how to install Claude Code skills.
Supported agents
- Claude Code — ships a claude code plugin marketplace
License
deanpeters has not declared a standard open-source license for this repository (Other). Confirm the terms with the author before reusing it.
Strengths
- Ships in deanpeters/Product-Manager-Skills, an established project with 6,527 GitHub stars
- Works with Claude Code
- Actively maintained — repository updated in the last 90 days
Things to check
- No license declared — confirm terms with the author before reuse
Author
Topics
Alternatives to customer-journey-mapping-workshop
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Frequently asked questions
- What does customer-journey-mapping-workshop do?
- Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.
- How do I install customer-journey-mapping-workshop?
- Run /plugin marketplace add deanpeters/Product-Manager-Skills in your agent, then reload your skills. Review the source at https://github.com/deanpeters/Product-Manager-Skills before installing.
- Is customer-journey-mapping-workshop free to use?
- customer-journey-mapping-workshop is publicly available on GitHub, but deanpeters has not declared a standard open-source license (Other). Confirm the terms with the author before reusing it.
- Which agents does customer-journey-mapping-workshop work with?
- customer-journey-mapping-workshop lists Claude Code — named in its SKILL.md, its plugin marketplace or its repository topics. Skills use the portable SKILL.md format, so other agents that read that format may load it too.
- Where does customer-journey-mapping-workshop come from?
- customer-journey-mapping-workshop ships inside deanpeters/Product-Manager-Skills, a repository that contains 41 catalogued skills in total. The repository's 6,527 GitHub stars apply to that whole collection, not to this skill on its own.