customer-journey-mapping-workshop

customer-journey-mapping-workshop is an open-source productivity skill for Claude Code and compatible agents, published by deanpeters. Its author describes it as: “Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.”. The project has 6.5k stars on GitHub and ships custom license terms, so review them before reuse. Add it to your setup with `/plugin marketplace add deanpeters/Product-Manager-Skills`.

What customer-journey-mapping-workshop does

Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.

Installation

Add customer-journey-mapping-workshop to your agent with:

/plugin marketplace add deanpeters/Product-Manager-Skills

Always review a skill's source before installing it. This command comes from the skill's public repository; the linked repo is the source of truth for exact setup steps.

What's inside

The SKILL.md for customer-journey-mapping-workshop is organised into these sections:

• Purpose
• Input
• Key Concepts
• What is a Customer Journey Map?
• Five Key Components (NNGroup Framework)
• Journey Map Structure
• Why This Works
• Anti-Patterns (What This Is NOT)
• When to Use This
• When NOT to Use This
• Facilitation Source of Truth
• Application

When to use it

Reach for customer-journey-mapping-workshop when you want productivity help from your agent without writing the same instructions every session. Load the skill and the agent picks it up automatically for relevant tasks.

Strengths

• Ships in deanpeters/Product-Manager-Skills, an established project with 6,527 GitHub stars
• Actively maintained (recent commits)

Things to check

• No license declared — confirm terms with the author before reuse

Topics

Frequently asked questions

What does customer-journey-mapping-workshop do?

Run a customer journey mapping workshop with adaptive questions and outputs. Use when you need to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

How do I install customer-journey-mapping-workshop?

Run /plugin marketplace add deanpeters/Product-Manager-Skills in your agent, then reload your skills. Review the source at https://github.com/deanpeters/Product-Manager-Skills before installing.

Is customer-journey-mapping-workshop free to use?

customer-journey-mapping-workshop is publicly available on GitHub, but deanpeters has not declared a standard open-source license (Other). Confirm the terms with the author before reusing it.

Where does customer-journey-mapping-workshop come from?

customer-journey-mapping-workshop ships inside deanpeters/Product-Manager-Skills, a repository that contains 41 catalogued skills in total. The repository's 6,527 GitHub stars apply to that whole collection, not to this skill on its own.